Coral Shipping & DOA Policy
If you have an item that unfortunately arrives at your door in its bag dead, it's covered.
If your shipment is delayed by UPS and your corals arrive dead, they’re covered! (photos must be send within 2hrs of delivery even if shipment has been delayed)DOA coverage means you will receive store credit for the item you purchased to use either for a like replacement item or on a totally different item! We do NOT cover the cost of shipping if you have a DOA item. DOA credit may be used only once. DOA credit may not be used to pay shipping fees nor counted towards the amount spent required to reach free shipping.
All DOA corals must be photographed within 2hrs of delivery, in the original bag they were shipped in.